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Software & Services Support

  • FAQ

    • How do I contact customer support?
    • What are the Minimum System Requirements for AVC?
    • What are I.T. best practices?
    • How can I make sessions accessible from my organization's website?
    • How do I reset my password?
    • How do I change the session name, date, time, or other details after it has been published?
    • Why does the AVC Activation Window state "There are no subscriptions available for this user"?
    • Which AVC license do I choose in the Activation Window?
    • Why won't a session publish?
    • How do I unpublish a session?
    • Why is a session web page displaying “UNAUTHORIZED ACCESS”?
    • What are the best practices for live streaming?
    • How do I turn off the "CTRL + Click" requirement for opening hyperlinks?
    • How do I copy a portion of my audio recording?
    • Why won't my agenda save changes or close when I exit a session in AV Capture?
    • Why does my time stamp include extra text?
    • Why won't related documents open when I click their hyperlinks online?
    • How do I check my AV Capture software version?
    • Why is a comments section included on the session view page?
    • Why is there a purchase media button on the session view page?
    • How much does it cost to add video?
  • How-to Guides

    • Add a Department
    • Add a Microphone
    • Add a Session Name or Location
    • Adjust Microphone Recording Level
    • Burn a Session to Disc
    • Clip a Recording
    • Convert a Video Recording to an Audio File
    • Convert Old Sessions
    • Disable Word Hyperlink Security Warning
    • Edit Participants
    • Enable Word Add-in
    • Import a Video MP4
    • Import an Audio-Only MP4
    • Import an MP3
    • Link Documents
    • Merge Sessions
    • Offsite Session Recording
    • Setup Audio in Remote Desktop
    • Setup Network Storage
    • Transfer AVC Settings to a New PC
  • Product Manuals

    • AV Capture 2.10 Installation Manual
    • AV Capture 2.10 Installation Quick Start Guide
    • AV Capture 2.10 User Manual - Judicial Edition
    • AV Capture 2.10 User Manual - Legislative Edition
  • Video Tutorials

    • Create a New User Account
    • Create and Record a Session in AVC (Legislative)
    • Create and Record a Session in AVC (Judicial)
    • Create and Record an Audio-Only Session in AVC (Judicial)