Software & Services Support

FAQs / How-to Guides / Product Manuals / Video Tutorials

• FAQ

  • How do I contact customer support?
  • What are the Minimum System Requirements for AVC?
  • What are I.T. best practices?
  • How can I make sessions accessible from my organization's website?
  • How do I reset my password?
  • How do I change the session name, date, time, or other details after it has been published?
  • Why does the AVC Activation Window state "There are no subscriptions available for this user"?
  • Which AVC license do I choose in the Activation Window?
  • Why won't a session publish?
  • How do I unpublish a session?
  • Why is a session web page displaying “UNAUTHORIZED ACCESS”?
  • What are the best practices for live streaming?
  • How do I turn off the "CTRL + Click" requirement for opening hyperlinks?
  • How do I copy a portion of my audio recording?
  • Why won't my agenda save changes or close when I exit a session in AV Capture?
  • Why does my time stamp include extra text?
  • Why won't related documents open when I click their hyperlinks online?
  • How do I check my AV Capture software version?
  • Why is a comments section included on the session view page?
  • Why is there a purchase media button on the session view page?
  • How much does it cost to add video?

• How-to Guides

  • Add a Department
  • Add a Microphone
  • Add a Session Name or Location
  • Adjust Microphone Recording Level
  • Burn a Session to Disc
  • Clip a Recording
  • Convert a Video Recording to an Audio File
  • Convert Old Sessions
  • Disable Word Hyperlink Security Warning
  • Edit Participants
  • Enable Word Add-in
  • Import a Video MP4
  • Import an Audio-Only MP4
  • Import an MP3
  • Link Documents
  • Merge Sessions
  • Offsite Session Recording
  • Setup Audio in Remote Desktop
  • Setup Network Storage

• Product Manuals

  • AV Capture 2.10 Installation Manual
  • AV Capture 2.10 Installation Quick Start Guide
  • AV Capture 2.10 User Manual - Judicial Edition
  • AV Capture 2.10 User Manual - Legislative Edition

• Video Tutorials

  • Create a New User Account
  • Create and Record a Session in AVC (Legislative)
  • Create and Record a Session in AVC (Judicial)
  • Create and Record an Audio-Only Session in AVC (Judicial)