Your AVCA subscription includes unlimited online streaming to the public. However, it does not include supporting the public with media downloads. We designed this feature to provide a win-win situation; it eliminates the overhead from the clerk’s office of having to find and produce copies of recorded meetings, and allows the end-user to obtain a copy of the media immediately.
We charge a modest fee to allow us the time to support the public when they encounter issues with media download or playback. There isn’t anything precluding the end-user from asking the clerk’s office for a copy instead.
Please contact us if you wish to remove this feature.